FAQs

It varies by product, and we publish the real figure on each page rather than one number for the whole range. Mimo Max is the strongest at 16 hours cold and 12 hours hot. Mimo Cruiser holds 12 hours either way. Mimo Mini, being small, does 8 to 10 hours.

Two things affect this more than people expect: how cold the drink was when you filled it, and how often you open the lid. A bottle filled with room-temperature water will not make it cold.

No. That is the main point of double-wall vacuum insulation. There is a vacuum between the inner and outer wall, so the cold never reaches the outside surface. No rings on your desk, no damp patch in your bag.

The bottles are. Mimo Cruiser and Mimo Glow are tumblers, which is a different thing. Their straw lids resist splashes but they are not built to go upside down in a bag. If you need something you can throw into a rucksack, choose Mimo Daily or Mimo Active.

It is a grade of stainless steel with higher corrosion resistance than the 304 used in most drinkware. It costs more to manufacture. We use it on Mimo Buddy, Mimo Max and Mimo Glow.

It matters most for the kids' bottle, which holds milk and juice rather than just water, and for Mimo Max, which spends long stretches full.

No. Carbonation builds pressure against the seal. This is true of every vacuum-insulated bottle, not just ours, and it will damage the lid.

We recommend hand washing, particularly the lids. Lid assemblies have seals and moving parts that dishwasher heat degrades over time. The bodies tolerate normal washing.

Buy a straw brush and use it every few days rather than once a month. That single habit is the whole difference. Rinse straight after anything that isn't water, especially sports drinks and juice, which are what actually cause the problem.

Yes. It is a mirror, so it behaves like one. A soft dry cloth clears it in seconds. Never use an abrasive sponge or scouring powder on it, because those scratches do not polish out.

Start with the day, not the specs.

• 300ml (Mini) if you want something that always comes with you and fits any bag.
• 550ml (Active) for the gym, a bike cage, or anything where you drink one-handed.
• 750ml (Daily) for a normal working day.
• 900ml (Cruiser) if you want a cupholder-friendly tumbler you refill less often.
• 1200ml (Max) if you would rather fill once and forget about it. It weighs over a kilo full.
• 710ml (Glow) if you want the mirror finish.
• 480ml (Buddy) for children.

Daily has a 2-in-1 lid, a straw for sipping and a separate spout for a proper drink, plus a carry handle. It suits a desk-to-gym day.

Active has a one-handed flip straw and is smaller, so it fits a bike cage and a gym bag pocket. It is built for drinking mid-activity rather than sitting on a desk.

Correct. All four Buddy bottles have a cream body. The colour in the name refers to the character on the lid, the cap and the base band. Blue Hippo is a cream bottle with a blue hippo topper, a blue cap and a blue base. Each of the four also has its own printed artwork.

Across India only. We do not ship internationally.

Prepaid orders ship free anywhere in India. Cash on Delivery orders carry a handling fee, shown at checkout before you confirm.

Orders are processed in 1 to 3 business days. After dispatch: 3 to 6 business days to metro cities, 5 to 9 to Tier 2 and 3 cities, 8 to 15 to remote areas. These are estimates from courier averages, not guarantees.

Yes, with a handling fee shown at checkout. The fee is non-refundable, including on cancelled or returned orders.

Only before dispatch. Email us with your order number as soon as you can. Once a courier has the parcel, the address cannot be changed.

No. We do not accept change-of-mind returns. This is why our product pages are unusually blunt about what each bottle is and is not, and why three of them recommend a different Mimo product if it suits you better. Read the page before you buy.

We replace it free. You need to email us within 48 hours of delivery with a valid unboxing video. Manufacturing defects have a 7 day window.

Because it is the only way to tell a genuinely damaged parcel from a claim after the fact, and it protects honest customers from the cost of dishonest ones.

It has to be one continuous unedited recording, starting with the parcel sealed, showing the shipping label and then the damage. You cannot make one after opening the box, so record every order. It takes thirty seconds.

Full requirements are in our Refund, Return and Replacement Policy.

Only in four cases: the replacement is out of stock, you cancelled before dispatch, we cancelled the order, or the courier confirmed the parcel lost. Refunds go to the original payment method in 7 to 10 business days.