Shipping Policy
Last updated: 24 August 2026
This Shipping Policy governs all orders placed on mimo-homes.myshopify.com ("the Site"), operated by MimoHomes ("we", "us", "our"). By placing an order you confirm that you have read, understood and accepted this policy in full. This policy forms part of our Terms of Service.
1. Shipping locations
We currently ship within India only. We do not ship internationally.
Delivery is subject to serviceability of your PIN code by our courier partners. If your PIN code is not serviceable, we will notify you and cancel the order with a full refund to the original payment method. We are not liable for any loss beyond the refund of the order value in such cases.
2. Order processing time
Orders are processed within 1 to 3 business days of successful payment confirmation.
Business days exclude Sundays, public holidays and gazetted holidays. Orders placed after 4:00 PM IST, or on a non-business day, are treated as received on the next business day.
During sale periods, festive periods, new launches and periods of unusually high order volume, processing time may extend beyond the above. We will make reasonable efforts to notify you of material delays.
3. Delivery timelines
Estimated delivery timelines from the date of dispatch:
- Metro cities: 3 to 6 business days
- Tier 2 and Tier 3 cities: 5 to 9 business days
- Remote, rural, hilly, island and restricted-access locations: 8 to 15 business days
All delivery timelines are estimates only and are not guaranteed. They are provided in good faith based on courier partner averages and do not form a condition of the contract of sale. We do not offer guaranteed, dated or time-slot delivery on any order. Failure to deliver within an estimated window does not entitle you to cancellation, compensation, a discount or a refund.
4. Payment and shipping charges
We are a prepaid-only store. Cash on Delivery is not offered at this time. We accept UPI, debit and credit cards, netbanking and wallets.
Shipping is free on every order, across India, with no minimum order value.
All applicable charges are displayed at checkout before you confirm payment. Prices are inclusive of GST where applicable.
5. Order tracking
Once your order is dispatched, we will send a tracking number and courier partner details to the email address and mobile number provided at checkout.
Tracking information is generated and maintained by our courier partners. We are not responsible for the accuracy, availability or timeliness of tracking updates. Tracking may take 24 to 48 hours to become active after dispatch.
It is your responsibility to provide a valid, active email address and mobile number. We are not liable for non-receipt of shipping communications caused by incorrect contact details, full mailboxes, spam filters, DND registration or network issues.
6. Delivery address is your responsibility
You are solely responsible for providing a complete, accurate and current delivery address, PIN code, recipient name and contact number at the time of placing the order.
We dispatch to the address exactly as entered by you. We are not able to verify addresses and do not do so.
Address changes can only be requested before dispatch, by writing to mimohomes1@gmail.com with your order number. We will make reasonable efforts to accommodate the request but cannot guarantee it. Once an order is handed to the courier, the address cannot be changed.
Where a shipment fails, is delayed, is misdelivered, is returned to us or is lost because of an incorrect, incomplete, outdated or non-existent address supplied by you, no refund, replacement or compensation will be issued, and any re-shipment will be at your cost.
7. Delivery attempts and failed delivery
Our courier partners will typically attempt delivery up to three times. You or an authorised person at the delivery address must be available to receive the shipment.
A shipment will be treated as a failed delivery and returned to us where:
- The recipient is unavailable across all delivery attempts;
- The recipient refuses to accept the shipment;
- The recipient's contact number is switched off, unreachable or invalid;
- Access to the delivery address is denied or restricted;
- The address is found to be incorrect, incomplete or non-existent.
In any of the above cases, the forward shipping cost and the return shipping cost are borne by you, and will be deducted from any refund due. We reserve the right to decline future orders from customers with a repeated history of refused or failed deliveries.
8. Delivery confirmation
Delivery is deemed complete, and title and risk in the goods pass to you, upon the courier partner recording the shipment as delivered at the address provided.
The courier partner's proof of delivery record, including any electronic delivery confirmation, OTP verification, signature or delivery photograph, shall be treated as conclusive evidence of delivery.
Where a shipment is accepted at the delivery address by any person present, including a family member, flatmate, domestic staff, neighbour, building security, reception desk or society office, delivery is deemed valid and complete. We accept no liability for the shipment thereafter.
9. Delays outside our control
We are not liable for any delay, damage, loss, non-delivery or failure to perform arising from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, floods, earthquakes, fire, pandemic or epidemic, government action, lockdown, curfew, strike, protest, civil unrest, riot, war, terrorism, courier partner failure, courier partner strike, transport disruption, road or rail closure, airline disruption, customs or regulatory hold, port congestion, fuel shortage, power failure, internet or network outage, cyber attack, or any other force majeure event.
In such events, delivery timelines are suspended for the duration of the event. No compensation, discount, penalty or refund is payable on account of such delay.
10. Lost or untraceable shipments
Where a shipment is confirmed lost in transit by the courier partner and has not been recorded as delivered, we will, at our sole discretion, either dispatch a replacement or issue a refund of the order value.
Investigation of a lost shipment is carried out by the courier partner and may take up to 15 business days from the date the claim is raised. No remedy will be issued before the investigation concludes.
Claims for non-delivery must be raised within 7 days of the last tracking update. Claims raised after this period will not be accepted, as courier partners do not entertain investigation requests beyond their own claim windows.
Where tracking records the shipment as delivered, our liability ends. Any dispute regarding a shipment marked delivered must be raised with the courier partner and, where appropriate, with the local police. We will provide reasonable documentary assistance but bear no financial liability.
11. Order cancellation
Orders can be cancelled by writing to mimohomes1@gmail.com with your order number, only before the order has been dispatched. Once dispatched, an order cannot be cancelled.
We reserve the right to cancel any order, in whole or in part, at our sole discretion, including in cases of suspected fraud, pricing or listing error, stock unavailability, non-serviceable PIN code, or a history of refused or returned deliveries. Where we cancel an order, we will refund the amount paid to the original payment method. Our liability in such cases is limited to the amount paid by you for that order.
12. Packaging
All products are dispatched in tamper-evident packaging. Do not accept any shipment that appears open, tampered with, resealed, wet or visibly damaged at the time of delivery. Refuse the delivery and inform us the same day at mimohomes1@gmail.com.
If you accept a visibly damaged or tampered shipment, claims for damage or missing contents will be assessed strictly in accordance with our Refund, Return and Replacement Policy, and acceptance may be treated as a waiver.
13. Limitation of liability
To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with any order, however arising, shall not exceed the total amount actually paid by you for that order.
We shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, including loss of profit, loss of opportunity, loss of goodwill, or any loss arising from the product not being received in time for a birthday, festival, gift, event or any other occasion, whether or not that purpose was made known to us.
Nothing in this policy limits or excludes any liability which cannot lawfully be limited or excluded under the Consumer Protection Act, 2019 or other applicable Indian law.
14. Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are set out below:
Grievance Officer: Mukesh Prajapat
Designation: Co-Founder
Email: mimohomes1@gmail.com
Address: 2B-96, Housing Board Colony, Sirohi, Rajasthan
Working hours: Monday to Saturday, 10:00 AM to 8:00 PM IST
We will acknowledge every complaint within 48 hours of receipt and endeavour to resolve it within one month from the date of receipt.
15. Amendments
We reserve the right to amend this Shipping Policy at any time without prior notice. The version published on the Site at the time you place your order governs that order. You are advised to review this policy before each purchase.
16. Governing law and jurisdiction
This policy is governed by the laws of India. Subject to the rights available to a consumer under the Consumer Protection Act, 2019, the courts at Sirohi, Rajasthan shall have jurisdiction over any dispute arising from or relating to this policy.
17. Contact
MimoHomes
2B-96, Housing Board Colony, Sirohi, Rajasthan
Email: mimohomes1@gmail.com